TERMS AND CONDITIONS
T&Cs Template from The British Association of Removers
Introduction
Small Van & Man Express (or www.smallvanmanexpress.co.uk) is a trademark of N1 Services Ltd. These conditions explain your rights, obligations, and responsibilities and those of “N1 Services Ltd.” A contract is a two-way arrangement and it is important that everyone knows where they stand. Where we use the word ‘you’ or ‘your’ it means the customer; ‘we’, ‘us’ or ‘our’ means “N1 Services Ltd.” These conditions can only be changed or amended by our written agreement. Your attention is drawn to Clauses 4, 9, 10, 11 and 12 which set out our liability to you for loss of or damage to goods and property.
1. Our Quotation
1.1. Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies. It does include us accepting liability for your goods, subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11 and 12.
1.2. We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:
1.2.1. You do not accept our quotation in writing within 28 days, or the work is not carried out or completed within three months.
1.2.2. Our costs change because of currency fluctuations or changes in taxation or freight charges beyond our control.
1.2.3. The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at your request.
1.2.4. We have to collect or deliver goods at your request above the ground floor and first upper floor.
1.2.5. If you collect some or all of the goods from our warehouse, we are entitled to make a charge for handing them over.
1.2.6. We supply any additional services, including moving or storing extra goods (these conditions apply to such work).
1.2.7. The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway.
1.2.8. We have to pay parking or other fees or charges (including fines where you have not arranged agreed suspension of parking restrictions) in order to carry out services on Your behalf. For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence, are not fees or charges and You are not responsible for paying them.
1.2.9. There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
1.2.10. We agree in writing to increase our limit of liability set out in clause 9.1.1
1.3. In any such circumstances, adjusted charges will apply and become payable.
2. Work not included in the quotation
2.1. Unless agreed by us in writing, we will not:
2.1.1. Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
2.1.2. Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
2.1.3. Take up or lay fitted floor coverings.
2.1.4. Move items from a loft, unless properly lit and floored and safe access is provided.
2.1.5. Move or store any items excluded under Clause 5.
2.1.6. Dismantle or assemble garden furniture and equipment including, but not limited to: sheds,
greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving
slabs, planters and the like.
2.2. Our staff are not authorized or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.
3. Your responsibility
3.1. It will be your sole responsibility to:
3.1.1. Declare to us, in writing, the value of the goods being removed and/or stored. If it is subsequently established that the value of the goods removed or stored is greater than the actual value you declare, you agree that our liability under clause 9.1 will be reduced to reflect the proportion that your declared value bears to their actual value.
3.1.2. Obtain at your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.
3.1.3. Be present or represented during the collection and delivery of the removal.
3.1.4. Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.
3.1.5. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
3.1.6. Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
3.1.7. Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
3.1.8. Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
3.1.9. Provide us with a contact address for correspondence during removal transit and/or storage of goods.
3.1.10.Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;
3.1.11.Pay for any parking or meter suspension charges incurred by Us in carrying out the work.3.2. Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
3.3. Van Sizes. It is your responsibility to choose the correct size vehicle. Our Customer Services Team can give you all the relevant measurements to help you make the right choice. Information and other materials posted on our website are not intended to amount to advice upon which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials by any user of our website.
3.4. Packing. It is the customer’s responsibility to pack everything properly (unless packing services are requested). We do not accept responsibility for damage or breakage caused by poor packing. If a poor packing will damage or dirty a van, a charge will be applied.
3.5. Your Conduct. No abuse will be tolerated. If we are forced to terminate a job because of the abuse from you, You will still be charged in full.
3.6. Recycling Centre. If you require us to attend your local recycling centre, it is your responsibility to check with the centre you intend to use that a waste disposal licence is not required. We do not carry these. Also, please check if there will be an additional fee for the van entering and using the centre’s facilities, as you will be responsible for this charge.
3.7. Travelling in the Van. You are not charged extra to travel in the van and this service is offered as a courtesy service. For this reason, no refund will be made for complaints in relation to the driving ability, nor the manner of his driving. In addition, if a driver feels that a customer has been in any way rude or abusive to him, he is not compelled to carry that passenger in his van. In no way does travelling in the van constitute a private hire and the cab of the van does not constitute a public area. Therefore please be aware that no smoking rules do not apply.
3.8. Ferry Costs. All quotes provided on the website are exclusive of ferry costs (if applicable). Any such costs will need to be sourced by You and remain the responsibility of the customer. The customer is also responsible for the ferry cost of the van’s return journey.
4. Our responsibility
4.1. It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged” we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage.
4.2. In the event that we have undertaken to pack the goods, or otherwise make them ready for transportation and/or storage, it is our responsibility to deliver them to you, or produce them for your collection, undamaged. Again, by “undamaged” we mean in the same condition as they were in immediately prior to being packed/ made ready for transportation or storage.
4.3. If we fail to discharge the responsibilities identified in clause 4.1 and 4.2, we will, subject to the provisions of clauses 9, 11 and 12, be liable under this agreement to compensate you for such failure.
4.4. We will not be liable to compensate you where clauses 2.2, 3.2, 5.2 and 5.3 apply unless loss or damage occurred as a result of negligence or breach of contract on our part.
4.5. If you do not provide us with a declaration of value of your goods, or if you do not require us to accept standard liability pursuant to clause 9.1 we will not be liable to you for failure to discharge the responsibilities identified in clause 4.1 and 4.2, unless that failure was caused by negligence or breach of contract on our part.
4.6. The amount of our liability under this clause shall be determined in accordance with clauses 9 and 11.
4.7. Delays. All of our drivers do their very best to be on time, but there may be delays caused by circumstances out of our control (for example, weather, traffic, delays of previous customers etc). We do not accept responsibility for any customer losses due to out of our control pick-up/delivery delays. In the event of delay, you will be contacted prior to your pick up time and kept up to date with an estimated time of arrival.
5. Goods not to be submitted for removal or storage
5.1. Unless previously agreed in writing by a director or other authorized company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed under 5.1.1 below may present risks to health and safety and of fire. Items listed under 5.1.2 to 5.1.6 below carry other risks and you should make your own arrangements for their transport and storage.
5.1.1. Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
5.1.2. Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
5.1.3. Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
5.1.4. Perishable items and/or those requiring a controlled environment.
5.1.5. Any animals, birds or fish.
5.1.6. Goods which require special licence or government permission for export or import.
5.2. If we do agree to remove such goods, we will not accept liability for loss or damage unless we are negligent or in breach of contract, in which case all these conditions will apply.
5.3. If you submit such goods without our knowledge we will make them available for your collection and if you do not collect them within a reasonable time we will apply for an appropriate court order to dispose of any such goods found in the consignment without notice. You will furthermore pay to us any charges, expenses, damages, legal costs or penalties incurred by us.
6. Ownership of the goods
6.1. By entering into this Agreement, you guarantee that:
6.1.1. The goods to be removed and/or stored are your own property, or
6.1.2. The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.
6.1.3. You will pay us for any claim for damages and/or costs brought against us if either warranty 6.1.1 or 6.1.2 is not true.
7. Charges if you postpone or cancel the removal
7.1 If You postpone or cancel this Agreement, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below at 7.1.1 – 7.1.5. We charge these fees based on an assessment of losses we have incurred as a result of You cancelling or postponing the removal. Examples of the types of loss We might incur are: administration/back office costs, being unable to re-fill a removal slot with another customer’s work, or engaging employees to work for your booked removal. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.
7.1.1 Less than 3 working days before the removal was due to start: not more than 35% of the removal charge.
7.1.4 Within 24 hours of the move taking place; not more than 75% of the removal charge.
7.1.5 On the day the work starts or at any time after the work commences up to 100% of Our charges.
7.2. Cancellation/Postponement Waiver
If offered, and paid for in advance of the commencement of the services, we agree to waive the charges in Clauses 7.1.1, 7.1.2 & 7.1.3. Our agreement to waive the charges is conditional upon Us receiving written notice of Your intention to Cancel/Postpone no later than 17:00 hours on the preceding Working Day before Services commence. The Cancellation/Postponement charge will entitle You to only one Cancellation/Postponement.
8. Payment
8.1. Unless otherwise agreed by us in writing:
8.1.1. A Deposit or a full Payment is required by cleared funds at the time of booking the removal service or storage period. In default of such payment We reserve the right to refuse to commence removal or storage until such payment is received.
8.1.2. You may not withhold any part of the agreed price.
8.1.3. In respect of all sums which are overdue to us, we will charge interest on a daily basis calculated at 5% per annum above the prevailing base rate for the time being of the Bank of England.
8.1.4. If a deposit is paid when a removal or delivery service is booked, the balance is then paid at the conclusion of the job. Alternatively, the entire cost of the job can be paid at the outset with nothing being left due on completion of the job.
8.1.5. You are responsible for payment of additional monies if a booking exceeds the time booked for. The half hourly rate for additional time is displayed on the Pricing List Page on the website and in the Quote. Any additional monies for extra time should be paid at the completion of the job.
8.1.6.You are responsible for payment of additional monies if you omit to declare any relevant information in the quote/booking request. For example if you omit to declare the presence of stairs, heavy lifting or extra trips.
8.1.7. If your booking is unable to go ahead due to van size issues or other unforeseen problems which are outside of our control, you will be charged up to 100% of the booking price. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service Contracts which provide for the transport of goods on a specific date or period for performance.
8.1.8. Delays. If any delay is caused by You (e.g. everything is not packed, waiting for keys, incorrect address, etc) we reserve the right to add the extra time cost to the final bill.
8.2. Non-Payment.
8.2.1. We reserve the right, upon non-payment, to register your details with various blacklists and credit reference agencies.
8.2.2. We also reserve the right to disclose any information to law enforcement authorities as we deem appropriate.
8.2.3. We do not accept Paypal chargebacks and in the event of such, will pursue legal enforcement to reclaim our fee.
8.2.4. We do not store credit/debit card details as standard, however, we reserve the right to recharge a debit/credit card in the event of non-payment.
9. Determination of amount of our liability for loss or damage
9.1. Standard Liability.
9.1.1. If you provide us with a declaration of the value of your goods, and subject to clause 3.1.1, the amount of our liability to you in the event of loss or damage to those goods in breach of clause 4 will be determined in accordance with Clauses 9.1.2, 9.1.3 and 11 below, subject to a maximum liability of £10,000. We may agree to accept liability for a higher amount, in which case we may make an additional charge.
9.1.2. In the event of loss of or damage to your goods in breach of clause 4, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account the age and condition of the goods immediately prior to their loss or damage, and subject to the maximum liability of £10,000 referred to in clause 9.1.1 (unless we have agreed a higher amount with you).
9.1.3. Where the lost or damaged item is part of a pair or set, our liability to you, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.
9.2. Limited Liability.
9.2.1. If you do not provide us with a declaration of value, or if you do not require us to accept Standard Liability pursuant to clause 9.1, then our liability to you is to be determined in accordance with Clauses 9.1.3, 9.2.2 and 11.
9.2.2. In the event of loss of or damage to your goods caused by negligence or breach of contract on our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account their age and condition immediately prior to their loss or damage, subject to a maximum liability of £50 per item. Your attention is drawn to clause 11.1 which applies to Limited Liability.
9.3. For goods destined to or received from a place outside the UK
9.3.1. We will only accept Standard Liability if you provide us with a detailed valuation of your goods on the valuation form which we provide. All other provisions of Clause 9.1 will apply.
9.3.2. We do not accept liability for loss of or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract.
9.3.3. We do not accept liability for loss of or damage to goods occurring in certain overseas countries, including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam, N. Korea and Former States of the USSR, unless we have been negligent or in breach of contract. This list is not exhaustive, and we will advise you at the time of quotation if this exclusion applies.
We will accept liability for loss or damage
- arising from our negligence or breach of contract whilst the goods are in our physical possession, or
- whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim. In either circumstance clause 9.1 or 9.2 above will apply.
9.4. An Item is defined as :-
9.4.1. The entire contents of a box, parcel, package, carton, or similar container; and
9.4.2. Any other object or thing that is moved, handled or stored by us.
10. Damage to premises or property other than goods
10.1. Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:
10.1.1. If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
10.1.2. If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.
10.1.3. If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or within a reasonable time. This is fundamental to the Agreement.
11. Exclusions of liability
11.1. In respect of Limited Liability, we will not be liable for loss of or damage to your goods as a result of fire or explosion howsoever that fire or explosion was caused, unless we have been negligent or in breach of contract.
11.2. In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the following goods :
11.2.1. Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones
11.2.2. Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
11.2.3. Perishable items and/or those requiring a controlled environment.
11.2.4. Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds.
11.2.5. Any animals, birds or fish.
11.3. In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:
11.3.1. By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
11.3.2. Loss or damage arising from ionising radiations or radioactive contamination.
11.3.3. Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons and Cyber Attack.
11.3.4. Indirect or consequential loss of any kind or description.
11.3.5. By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
11.3.6. By vermin, moth, insects and similar infestation, damp, mould, mildew or rust
11.3.7. By cleaning, repairing or restoring unless we arranged for the work to be carried out.
11.3.8. By change to atmospheric or climatic conditions.
11.3.9. For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.
11.3.10. Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by the us or our Subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability is limited to £100 or its actual value whichever is less.
11.3.11. For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
11.3.12. Loss or damage of motor vehicles caused by scratching, denting and marring unless you obtain from us a pre-collection condition report.
11.3.13. Loss or damage to a vehicle whilst being driven or for the purpose of being driven under its own power other than for the purpose of loading onto or unloading from the carrying conveyance or container. Loss or damage sustained by accessories and removable items unless lost with the vehicle
11.3.14. For any goods which have a pre-existing defect or are inherently defective.
11.4. No employee of ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.
11.5. Our liability will cease upon handing over goods from our warehouse or upon completion of delivery (see Clause 12.2 below).
11.6. Without photographic evidence that goods were undamaged prior to your move, we are unable to compensate for scratched furniture or flooring. (This is due to the difficulty in assigning liability for such damage in the absence of definitive proof).
11.7. Ikea/Argos Like products. We will not take any responsibility for any damage or breakages involving any Ikea or Argos products of any type. This is due to the poor standard of construction and the one-off build design of their products.
11.8. Damage to Televisions. We will not take any responsibility for any internal damage to a television without clear evidence of external damage to the television. This will include but is not exclusive to: backlight ‘bleeding’; colour banding or bleeding; clouding of the screen; or pixel damage. Due to the sensitive nature of televisions, without clear evidence of external damage, it is impossible to prove who caused any internal damage.
12. Time limit for claims
12.1. For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.
12.2. If you or your agent collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.
12.3. Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the goods by us.
12.4. The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.
13. Delays in transit
13.1. Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
13.2. If through no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
14. Our Right to Hold the Goods (lien)
14.1. We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. (See also Clause 23). These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.
15. Disputes
15.1. If there is a dispute arising from this Agreement, which cannot be resolved, either party may refer it to the Conciliation Service provided by the British Association of Removers (BAR). If the dispute cannot be settled by this method, it may be referred by either party to the BAR Arbitration Service. Under this scheme, the case will be independently determined by an arbitrator appointed by the Chartered Institute of Arbitrators. Recourse to arbitration is subject to certain limits, current details of which are available upon request from BAR, Tel: 020 8861 7769, Fax: 020 8861 3332, Email: info@bar.co.uk. This does not prejudice your right to commence court proceedings.
15.2. Call Recording. Occasionally calls may be recorded for training purposes and we reserve the right to use these records in the unfortunate event that a dispute arises.
15.3. Adherence to terms. You agree that within English law no complaints or testimonials on any platform maybe left against Us (the website, the company or any of our employee) if the complaint is clearly covered within our Terms and Conditions. You also agrees that should a complaint or claim be made that you allow good time for us to answer the complaint or claim. In the event of a negative third party review being left, we reserve the right to answer that review on any social media channel we deem fit.
15.4. Complaints procedure. We operate a fair complaints procedure and will do everything in our power to resolve any complaint. By confirming a booking with us you agree that no outside negative third party feedback or review will be left against us until a period of 28 days has elapsed since the complaint was first brought to our attention in writing via email. Any offer of mediation expires 28 days from the move date if not taken up within this period. No complaint will be considered if raised more than 28 days from the date of the booking.
16. Our right to sub-contract the work
16.1. We reserve the right to sub-contract some or all of the work.
16.2. If we sub-contract, then these conditions will still apply.
17. Route and method
17.1. We have the right to choose the method and route by which to carry out the work.
17.2. Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.
18. Advice and information for International Removals
18.1.We will use our reasonable endeavours to provide you with up to date information to assist you with the import/export of your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.
19. Applicable law
19.1.This contract is subject to the law of the country in which the office of the company issuing this contract is situated.
20. Your forwarding address
20.1. If you send goods to be stored, you must provide an address for correspondence and notify us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it to your last address recorded by us.
20.2. If you do not provide an address and/or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by you seven days after the publication date of the newspaper.
20.3. Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.
21. List of goods (inventory) or receipt
Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors or omissions.
22. Revision of storage charges
We review our storage charges periodically. You will be given 3 months notice in writing of any increases.
23. Our right to Sell or dispose of the Goods
If payment of our charges relating to your goods is in arrears, and on giving you three months’ notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.
24. Termination
If payments are up to date, we will not end this contract except by giving you three months notice in writing. If you wish to terminate your storage contract, you must give us at least 10 working days’ notice (working days are defined in Clause 7 above). If we can release the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.
25. Using the Website
www.smallvanmanexpress.co.uk is a site operated by N1 Services Ltd, a limited company registered in England and Wales under company number 11084966. Registered office at 20-22 Wenlock Road, London, N1 7GU, United Kingdom.
www.smallvanmanexpress.co.uk (Small Van & Man ExpressTM) provides man and van, removal and delivery services in London and part of UK.
If you wish to use Small Van & Man Express’s service acknowledge having read and agreed to the following Terms and Conditions and the price list page. If you do not agree with these Terms and Conditions, please do not proceed to use the site.
25.1. Use of and access to our website is allowed on a temporary basis only. We will not be liable if for any reason the site is unavailable for any period of time. We also reserve the right to amend or withdraw the service we provide on our entire site, or any part of it, without prior notice.
25.2. Customers must be at least 18 years of age to use Small Van & Man Express and must provide up-to-date, valid and complete contact information with a valid email address.
25.3. Please be aware that you are responsible for making all arrangements required for you to access the website and you are also responsible for ensuring that all persons accessing the website via your internet connection are aware of and comply with these terms and conditions.
25.4. You may use the website only for lawful purposes and not in any way that is fraudulent, unlawful or that breaches any relevant law or regulation, whether local, national or international.
25.5. You must not knowingly transmit any data or material that contains viruses or any other harmful programs designed to adversely affect the operation of any computer software or hardware.
25.6. You must not duplicate, copy or resell any part of our website in direct contravention of these Terms and Conditions.
25.7. We retain the right to determine whether there has been a breach of our Terms and Conditions through your use of our website and when a breach has occurred we may take any action we deem to be appropriate.
25.8. We may revise these Terms and Conditions at any time by amending this page. Please, therefore, check this page from time-to-time to take notice of any changes as they are binding upon you when they are made. Some of the provisions contained in these Terms and Conditions may also be superseded by notices or provisions published elsewhere on our site.
25.9. If you have any concerns about material that appears on our website, please contact us at info@smallvanmanexpress.co.uk.
26. Updates to our Site
We update our website constantly, however, in the event that any of the material on our site is out of date, we are under no obligation to update such material. We may temporarily suspend access to our website, or close it indefinitely, in order to make any necessary updates.
27. Links on our Website
Our website contains links to other websites and resources provided by third parties. These links are provided for your information only and we have no control over the contents of those sites or resources. We therefore accept no responsibility for those sites or resources or for any loss or damage that may arise from your use of them.
28. Intellectual Property Rights
28.1. We are the owner or the licensee of all intellectual property rights in our website and in the material published on it. Copyright laws are in force and all such rights are reserved.
28.2. You must not use any part of any material on our website for commercial purposes without obtaining a license to do so from us.
28.3. You may print off one copy and may download extracts of any pages from our site for your personal reference but you must not modify the paper or digital copies you have printed off or downloaded in any way.
28.4. You shall not acquire or use the words “Small Van & Man Express” or any variant that includes the words “Small Van & Man Express” as a trademark or any related intellectual property.
29. No Agency
Nothing contained herein shall create, or deemed to create, any agency, joint venture or partnership relationship between Small Van & Man Express and you whatsoever and you should not hold yourselves out as implying any such relationship with us.